I Have a Question...

Please find answers to the most common questions about our work, when clicking on the questions below.

If you cannot find an answer to your question here, please contact us at: iomuk@iom.int


IOM UK deliver bespoke human trafficking and modern slavery awareness-raising training for frontline professionals working across various agencies who may come into contact with potential victims in the course of their work. Please visit our Human Trafficking & Modern Slavery page for further details and/or contact ctuk@iom.int 

To help address knowledge gaps and aid integration, we deliver Syrian Information Sessions to frontline social workers in UK Local Authorities hosting refugees. The seminars include details about the background, experiences, culture, and values of Syrian refugees.
Please visit our Integration & Community Cohesion page for further details on the Syria Information Sessions and/or contact mradke@iom.int

If you are a migrant in an irregular situation, an asylum seeker or an asylum seeker whose application has failed, and wish to return to your home country, please contact the Home Office Voluntary Departure Service on 0300 004 0202 (Monday - Friday between 09:00 and 17:00).

Please find further information about the Home Office Voluntary Returns Service here.

If you require assistance with travel documents or the flight booking but no additional special assistance, please email: voluntaryreturns@homeoffice.gov.uk

If you require special assistance, such as medical help or reintegration assistance in the country of return, please contact: AssistedVoluntaryReturns@homeoffice.gov.uk

Please note that this is a government implemented programme and you will therefore be sharing your details with them if you choose to contact them. Non-EEA national adults may also be subject to a re-entry ban by taking ‘assisted’ or ‘voluntary’ return.
Please also be aware that the Home Office website also states “You can be forced to return to your home country if you withdraw your application or don’t follow the application process”.


If you are a recognised refugee (or have been granted humanitarian protection) and would like to be reunited with your family in the UK, you may be able to apply for support from the Family Reunion Travel Assistance Programme through the support services for refugees provided by the British Red Cross. You can find the contact details for the different British Red Cross offices here.

If you have a successful application for family reunion through the British Red Cross, they may contact IOM for travel assistance.

Unfortunately, IOM in the United Kingdom is not able to directly assist individuals to resettle in the UK. In order to find out if you are eligible for resettlement to the UK or another resettlement State as a recognised refugee, please contact your nearest UNHCR office. The UNHCR resettlement webpage here and the UK Country Chapter in the UNHCR Resettlement Handbook (available here) can also provide you with further general information on resettlement.

For further information on the UK government resettlement programmes, please refer to the Home Office website for details of the Gateway Protection Programme, the Mandate Refugees Scheme and the Vulnerable Persons Resettlement Programme.

If you have been accepted for resettlement in the UK, IOM will most likely coordinate your pre-departure and travel assistance.

If you would like information about other ways of relocating to the UK, you can contact your local British Embassy or High Commission for guidance. A list of British Embassies and consulates around the world can be found on the Foreign and Commonwealth Office (FCO) website.

For information on how to claim asylum in the UK, please visit the ‘Claim asylum in the UK’ page on the Home Office website.

For independent asylum advice and asylum support advice, your can seek further guidance from Migrant Help or on 0808 8000 630.

IOM UK is not able to provide legal advice or immigration advice. If you are in need of legal advice, private solicitors or specialised agencies will be able to help. In some cases, certain agencies may be able to provide the service free of charge.

Consonant is a specialised agency that may be able to help you. Please contact them on +44 (0)207 354 9264 or email at: hello@consonant.org.uk 

For information about other law firms who may be able to provide asylum and immigration advice you may wish to search the Office of the Immigration Services Commissioner (OISC) Advisor website.

We offer travel assistance to individuals permanently migrating to other countries. This self-paying service provides individuals with special reduced one-way economy fare and extra baggage allowance, as well as flexible conditions (such as the possibility of re-booking or cancellation without penalty, depending on the airline).

For further information, send an email to: bookingsUK@iom.int or call us on +44 (0)207 811 6000.

You can find vacancy announcements for positions at the IOM UK office based in London on our Vacancies page. Explore employment opportunities at the IOM Headquarters in Geneva or in other country/field offices through this page.

If you need migration-related information in a UK context for newspapers, TV or radio, please e-mail: mmcdonald@iom.int

For international matters please contact media@iom.int or contact one of IOM's Media Contacts, based in different parts of the world.

"Migration is one of the key realities of our time. It cuts across communities, influences priorities, and shapes societies.
To realise the benefits of migration for migrants and host communities alike, our responses must be innovative, collaborative and designed beyond the immediate."


Dipti Pardeshi, Chief of Mission of the IOM UK Office