Migrant Assistance

Although the majority of migrants move without the need for targeted services, some find themselves in need of assistance and protection. In the UK, some migrants wish to return to their country of origin but lack the means to do so. Dignified and humane assistance to migrants in need is an important element of IOM’s work. We provide reliable migrant assistance through the two areas below:

We have a team based at Heathrow Airport which provides transit assistance to refugees and migrants moving through the airport. Working around the clock, the IOM UK’s Heathrow Airport Team is working to ensure refugees and migrants arrive at their final destination safely and smoothly. Since 2003, we have assisted almost 150,000 migrants and refugeestransit through London Heathrow.

We coordinate reintegration assistance through the Facilitated Return Scheme Reintegration Support Project for returned migrants in need of support on arrival. Return assistance will also be provided to victims of trafficking, exploitation, or abuse who are returning to a country within the European Economic Area (EEA), and who otherwise may not be able to receive support. Where possible, we provide reintegration assistance to people at risk around the world, and advocate for more comprehensive and sustainable reintegration support services.



"Migration is one of the key realities of our time. It cuts across communities, influences priorities, and shapes societies.
To realise the benefits of migration for migrants and host communities alike, our responses must be innovative, collaborative and designed beyond the immediate."


Dipti Pardeshi, Chief of Mission of the IOM UK Office